This Privacy Policy describes how your personal information is collected, used, and shared.

It applies to all visitors, and our website users, members and customers using or accessing our websites including callismart.com.ng, apiv1.callismart.com.ng (the “Site”).

Who We are

We are Callismart Tech. Learn more about us here

Information We Collect

Generally, we collect non-personal information such as the number of website visitors, their locations, devices used, pages visited, buttons clicked, visit duration, IP address, and time zone. This information is gathered through cookies, geolocation, and other means to monitor our website performance and enhance user experience. Additionally, as you browse the site, we collect information about the specific web pages or products you view, the websites or search terms that referred you, and how you interact with the site.

When creating an account, we require the following personal information to process your order: First Name, Last Name, Company Name, Country/Region, Street Address, Town/City, State, Phone Number, Email Address, and Account Username.

Payments: Card details and payment information are collected and processed by our payment providers, Paystack and Flutterwave, to process your payments.

Purchase

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we verify your credit card through a payment gateway, and we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies across our sites to help identify and track visitors. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, however certain features may not function properly without the aid of cookies.

Comments

When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

We may also collect information submitted through contact forms that may include (but not limited to) your first and last name, email address. This information can be shared with our email marketing services such as Brevo (formally SendinBlue). You can find the privacy policy of Brevo here.

Support

To provide help with our products, we might ask you to share a license key, name, email address, service ID, copy of your website. Since this is your website, you are the one responsible for its data and we strongly encourage you to share a staging site and remove any personal information from the database before sharing it with us.

That being said, here are some important points about what happens with the site duplicates and data that is shared with our support:

• When a debug or setting check is needed, we ask for access to the site or even a full copy of the site.
• We use that access/duplicates strictly for debugging.
• We do not share that data with anyone outside of the company.
• We cannot be held responsible for any loss of private information from databases and of your website if that should occur. We recommend that you should only share staging sites and have a fully working backup of whatever website you share with us.

Information About Your Website and Server Configuration

When you use our WordPress products (themes/plugins) we may receive the information (not limited to) about your website when you agree to share them with us. Note these information is not obtained without your explicit permmision.

• Whether SSL certificate is installed
• The version of Curl SSL
• Version of Curl
• If the site is using an external object cache?
• Is GD extension available?
• Is Imagick Extension available?
• If the wp-content directory is writable?
• MYSQL version
• PHP version
• PHP ini settings
• The server software
• Version of WordPress installed
• WordPress Language
• Timezone set in WordPress
• If a website is WordPress Multisite installation
• Whether wp_debug is enabled
• Whether wp_debug_display is enabled
• If the xmlreader exists
• URL of the Website
• List of active plugins
• Active theme
• BSF Updater Version
• If ZIP Extension for PHP is enabled
• Is script_debug enabled?

By collecting this non-personal information, we develop better, more compatible software and serve our customers better.

Product Validation

To validate the purchase and to unlock benefits such as automatic updates, support from our developers and extra resources for the product (usually premium or private plugins) offered, the license key, the service ID and the item ID will be required. While activating the license key, we receive your website URL, and IP Address. Also we keep records of all website URLs where the license key is activated.

How We Use Collected Information

We collect personal information to:

• Identify users uniquely and enable account creation.
• Process orders and provide support services.
• Ensure transparent billing and payment reconciliation.
• Monitor website functionality and improve user experience.

Information Sharing

We don’t share, sell, trade or otherwise transfer your data with third-parties in a way as to reveal any of your personal information. However, some data is transferred and/or stored with third-party services we use to operate our websites, like Google Analytics, Google Adwords, Facebook, and Brevo(formally SendinBlue).

To know how our payment processor process your data please visit https://paystack.com/privacy/merchant and https://flutterwave.com/ng/privacy-policy

Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

Data Retention

We retain your personal information for as long as necessary to provide our services, as required by enabling laws in Nigeria, or as stated in our Terms of Service.

Access and Updates

Registered users can access and update their personal information through the client area. If you wish to delete your information, please contact us at [email protected].

Age Restrictions

We do not knowingly collect information from minors or provide age-based services. If you believe your minor has an account violating local laws, please contact our support immediately.

Sensitive Information

We may transfer your personal information if required by law to comply with court orders or other legal obligations.

Compliance with Laws

We comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Nigeria Data Protection Act 2023.