Return and Refund Policy

Refunds to Wallet System

a. At Callismart Tech, we strive to ensure client satisfaction with our website design services.
b. In the event that a refund is requested, we provide refunds in the form of a credit to the client’s wallet system.
c. Refunds are processed to the wallet system to enable clients to utilize the refunded funds for future purchases, renewals, or upgrades within our website.

Non-Refundable Funds

a. Please note that all funds deposited into the wallet system are non-refundable to original bank accounts.
b. As the wallet system serves as a deposit account within our platform, the funds are intended to be used for future transactions and are not refundable in cash or to external bank accounts.

Cancellation of Subscriptions

a. Clients have the option to cancel their subscriptions at any time by accessing the Client’s dashboard on the Client Portal.
b. By cancelling a subscription, clients opt out of the service and terminate future recurring payments.

Pro-rata Refunds

a. For cancellations made before the expiration of a subscription period, clients may be eligible for pro-rata refunds.
b. Pro-rata refunds are calculated based on the remaining unused portion of the subscription period.

How to Request a Refund

a. If a refund is desired, clients can contact our customer support team through the contact information provided on our website.
b. Our team will review the refund request and determine eligibility based on specific circumstances.

Exceptional Circumstances

a. In exceptional cases, where services have not been rendered or if there are significant issues with the website design that cannot be resolved, we may consider providing a full refund to the wallet system.
b. Each exceptional case will be assessed on an individual basis to determine the appropriate resolution.

Please review and familiarize yourself with our Return and Refund Policy. By continuing to use our website and services, you acknowledge and agree to the terms outlined above.