At Callismart Tech, we take pride in the quality and reliability of our products. We are committed to delivering high-quality products and exceptional support to ensure your satisfaction. However, we understand that there may be situations where a refund is requested. Our refund policy is designed to be fair while protecting the integrity of our business.

Eligibility for Refunds

We offer refunds under the following circumstances:

1. Unresolvable Bugs: If a critical bug in the product cannot be resolved, you may request a refund. We must be given the opportunity to address the issue before a refund is considered.
2. Missing Promised Features: If a promised feature is missing from the product and we are unable to deliver it, you are eligible for a refund.
3. Refund Requests: Refund requests must be made within 14 days of purchase. Any requests made after this period will not be considered.

Support-Driven Refunds

Before a refund is considered, the customer is required to contact our support team and allow us reasonable time to resolve any issues. Refunds will only be granted if our team is unable to fix the problem or deliver the promised feature after a reasonable effort has been made.

Non-Refundable Situations

Refunds will not be provided in the following situations:

1. Change of Mind: We do not offer refunds if you simply decide not to use our product after purchase.
2. Mistaken Purchases: Refunds will not be provided for accidental purchases. Please ensure that you select the correct product before completing your purchase.
3. Custom Features: Refund will not be issued for any custom feature that was not present during the time when you bought it.

Refund Process

• Refunds that meet the above criteria will be processed within 14 days from the date the service was canceled.
• Refunds will be pro-rated and will take effect from the day the subscription was canceled.
• Refunds will be issued through the original payment method used for the purchase or through our wallet system(when the former is not available).

Contact Us

If you have any questions about our refund policy or need assistance with a product issue, please contact our support team.