Terms and Conditions

Welcome to Callismart Tech! These terms and conditions govern your use of our website, https://callismart.com.ng, owned and licensed by Callismart Group of Companies Ltd. By continuing to use our website, you agree to be bound by these terms.

Intellectual Property Rights

a. All intellectual property rights associated with the content and materials on our website, including the site itself, are owned by Callismart Group of Companies Ltd. You may not use, reproduce, modify, or distribute any of the content on our website without obtaining explicit written permission from us.

User-Generated Content

a. Our website may allow users to submit or post content, including but not limited to comments, reviews, or messages. By submitting such content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute that content for any purpose.
b. You are solely responsible for the content you submit, and you warrant that it does not violate any third-party rights or any applicable laws. We reserve the right to remove or modify any user-generated content at our discretion.

Limitation of Liability

a. The information provided on our website is for general informational purposes only. We do not warrant the accuracy, completeness, or reliability of any information on our website.
b. In no event shall Callismart Group of Companies Ltd be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or any content or services provided through it.

User Privacy

a. User privacy is of utmost importance to us. We handle user data in accordance with our privacy policy.

Web Design and Services

a. We offer web design, development, graphics design, logo design, domain name management and security, and email hosting services.
b. These services can also be regarded as products.
c. By ordering our services through our website or offline, you agree to the terms and conditions specific to each service.

Account Creation and Data Processing

a. Account creation on this website is usually done after purchasing a service for the first time, the details you provided during checkout will be used to create a client account for you, this enables us to provide you with a client dashboard in the client portal to manage the services you ordered on our website

b. We may create an account for you with the information you provided to us offline. To activate the account, you will need to create a password and log in.
c. The account is created to enable us to serve you better and more accurately. By activating your account, you agree and expressly grant us permission to process your data in accordance with our privacy policy.

Payment and Advance Payments

Payment Options

a. As an organization, we accept both online and offline payments for the services we offer.
b. Online payments can be made through our checkout page on this website, using our payment processors, Paystack and Flutterwave.
c. When making debit card payments on our checkout page, if you choose to save your payment method by checking the corresponding box, your card information will be stored securely by our payment processors. We do not store your card information on this website for security reasons.

Dispute Resolution

a. If you have any payment disputes, you can contact us through the live chat button available on our website.
b. Financial disputes are harmonized by our payment processors and your bank. While we cannot guarantee the exact duration for resolution, we assure you that we will work diligently to resolve the issue if it is not related to your bank.

Advance Payments Feature

a. We also accept advanced funds to facilitate easier payment when you purchase, renew, or upgrade your services.
b. In this context, we hold these funds as a deposit on your behalf, which you can use on our website for future transactions.
c. Please note that the advanced payment service is optional and not compulsory. Once funds have been deposited, they are non-refundable as they are intended to be used on our website.

Wallet System

On our client portal, you have access to a wallet system that enables us to provide better services to you. The wallet system is designed to display advanced payments made to us for future purchases, renewals, upgrading, and refunding of miscalculated or cancelled services (if any).

Deposits and Usage

a. The wallet system serves as a deposit account specifically for transactions with us and is not a banking system or P2P wallet. We do not offer banking services as we are not licensed to do so and are not legally permitted to handle banking transactions.
b. Deposits made to the wallet system are non-refundable to your real bank accounts and are intended for future use within our platform.
c. By using the wallet system, you grant us permission to utilize your funds automatically to renew or upgrade your services as needed.

Deposit Limits

a. The minimum deposit amount for the wallet system is 10,000 naira or its equivalent in other currencies.
b. The maximum deposit amount per transaction is 100,000 naira or its equivalent in other currencies.
c. There is no limit to the total amount you can deposit into your wallet, as long as the funds are intended for future payments, service renewals, or service upgrades.

Service Subscriptions

a. All subscriptions are available on quarterly, 6-month, and yearly plans.
b. You are expected to renew your service subscription 14 days before expiration. Failure to renew may result in the suspension of the service on the expiration day.
c. You may reactivate your suspended service within one year before it will be terminated.

d.We may not guarantee the availability of your domain name after it expires.

e. All subscriptions can be viewed in the “Services Tab on your client Dashboard on our client’s portal page.

Invoices

Invoice Generation

a. We generate invoices for our clients based on the orders they make through our website.
b. Our invoices are categorized into two types: paid invoices and unpaid invoices.

a. Paid invoices can be viewed and accessed by our clients.
b. Clients have the option to screenshot or save copies of their paid invoices for their records or reference purposes.

Unpaid Invoices

a. Unpaid invoices are generated for clients who have outstanding payments.
b. For unpaid invoices, clients will be provided with a button or link to complete the payment process.
c. This button or link will direct clients to a secure payment page where they can conveniently make the necessary payment.

Invoice Timing

a. We may generate invoices for our clients approximately 14 days before the expiration of their current subscriptions or services.
b. This timing is designed to provide clients with ample time to review and arrange for the payment of their upcoming invoices.
c. By generating invoices in advance, we aim to make the payment process smoother and more convenient for our clients.

Please note that invoices are an essential part of our billing process. They provide a clear breakdown of the services rendered, associated costs, and payment due dates. We strive to ensure transparency and efficiency in managing invoices and payments for our client’s convenience.

Accountability and Transaction Histories

Accountability

a. At Callismart Tech, we take accountability seriously.
b. We maintain detailed transaction histories to ensure transparency and accuracy in our business operations.

Transaction Histories

a. Our transaction histories contain essential information, including the service(s) purchased by our clients, the date and time of the transaction, the amount paid, and the payment status.
b. These transaction histories serve as a comprehensive record of all financial activities related to our clients’ accounts.

c. All transaction histories are easily accessible to our clients through their account dashboard.
d. The account dashboard is located in the client area of our website and provides a centralized location for clients to view and manage their transactions.

Assurance of Accuracy

a. We strive to maintain the highest level of accuracy and reliability in our transaction histories.
b. Our meticulous record-keeping ensures that all transaction details are captured correctly, reflecting the precise services purchased, payment amounts, and payment statuses.

Client Satisfaction

a. Our commitment to accountability and maintaining detailed transaction histories is driven by our dedication to client satisfaction.
b. By providing transparent and comprehensive transaction information, we aim to instil trust and confidence in our clients regarding their financial interactions with us

Backup and Support

a. You may request a backup file of your website or other related files through our support agents.
b. We will make our best efforts to assist you with support inquiries promptly.

Messaging and Notification

Messaging Service

a. We provide a messaging and notification service that allows us to communicate with you directly.
b. Through this service, we may send you important updates, notifications, or messages related to your services, account, or any other information we believe is necessary to communicate to you as our client.

Communication Channels

a. Depending on the nature of the message and its urgency, we may use different communication channels to reach you.
b. We may utilize your provided phone number or email address to communicate with you. The selection of the communication channel will be based on which one we believe is necessary to effectively convey our message.

Email Communications

a. In addition to the messaging service, we may occasionally send you emails about our products and services.
b. These emails may include information about new features, updates, promotions, or security tips for your website.
c. You have the option to unsubscribe from promotional emails by following the instructions provided in the emails or by contacting our support team.

Please note that the messaging and notification service is an important means of communication between us and our clients. It allows us to provide timely updates and important information regarding your services and account. We respect your privacy and will handle your contact information in accordance with our privacy policy.

Governing Law

a. These terms and conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the Federal Republic of Nigeria

If any part of these terms falls short of the requirements of the local law in your region please refrain from using our website as we will not be held responsible for any allegation that may arise due to your negligence or failure to comply with local laws.